Our business hours are 8:00 AM - 4:00 PM EST (Eastern Standard Time) Monday - Friday excluding holidays. We will respond during normal business hours.

Email: customercare@erickajproducts.com

Please allow up to 48-72 hours for a response. We look forward to speaking to you soon! If you have issue with your order please provide a detailed message with the issue.

Be sure to provide:

Name, Order number, Detailed message

*Also, pictures/videos are extremely helpful. Provide a photo with your packing slip and your potential issue. If you have received a damaged or defective product we will replace it.

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